Understanding Our Lifetime Guarantee: The Industry's First and Only Forever Promise
The Madrigal Partners Lifetime Guarantee: Our Unwavering Commitment to Your Success
In an industry where warranties expire in 30-90 days and fixes cost $150-500 per hour, we're doing something revolutionary. At Madrigal Partners, we don't just implement Salesforce—we guarantee our work forever.
This unprecedented commitment reflects our confidence in our expertise and our dedication to your long-term success. When you choose Madrigal Partners, you're not just getting a Salesforce implementation—you're getting a lifetime commitment to excellence.
The Industry's First and Only Lifetime Guarantee on Salesforce Work
Let that sink in. While other partners disappear after go-live or charge premium rates for every fix, we stand behind our work indefinitely. This isn't a marketing gimmick—it's a fundamental shift in how Salesforce consulting should work.
What Our Lifetime Guarantee Covers
Clear & Simple Coverage
Our Lifetime Guarantee covers defects in our original workmanship for all custom development, integrations, and configurations we deliver for your Salesforce implementation. If something we built doesn't work as designed and documented, we fix it free—forever.
Specifically Covered:
✓ Custom Development
- Programming errors in Apex code
- Bugs in Lightning Web Components
- Issues with Visualforce pages
- Defects in custom applications
✓ Integration Work
- Configuration errors in integration points
- Issues with data mapping as originally designed
- Problems with API connections we established
- Defects in middleware configurations
✓ System Configurations
- Errors in workflow rules and processes
- Issues with validation rules
- Problems with custom objects and fields
- Defects in security configurations
Our Promise
Any defect directly attributable to our original work will be resolved at no additional cost for the lifetime of your Salesforce engagement with us.
How It Works: Simple Process, Guaranteed Results
- Issue Identification
You discover a potential defect in our original work - Easy Reporting
Contact your dedicated account manager or support team - Rapid Assessment
We evaluate the issue within 4 business hours - Free Resolution
If it's a covered defect, we fix it immediately at no charge
Response Time Commitment:
- Critical Issues: 2-hour response, same-day resolution
- High Priority: 4-hour response, 24-hour resolution
- Standard: Next business day response, 48-hour resolution
Benefits That Transform Your Business
🛡️ Unmatched Risk Mitigation
Your Challenge: Technology investments often come with hidden long-term costs
Our Solution: Eliminate uncertainty with guaranteed protection against defects
💰 Protected ROI
Your Challenge: Unexpected fixes can erode your return on investment
Our Solution: Your ROI is protected with free defect resolution forever
🚀 Accelerated Innovation
Your Challenge: Fear of technical debt slows innovation
Our Solution: Build boldly knowing your foundation is guaranteed
🤝 True Partnership
Your Challenge: Vendors disappear after go-live
Our Solution: We're your partner for life, not just for the project
😊 Peace of Mind includes Salesforce Update Changes
Your Challenge: Worrying about what might break
Our Solution: Sleep soundly knowing we've got your back forever
- Changes required due to Salesforce releases
- Deprecated features requiring migration
- New platform requirements
Understanding Scope & Evolution
The Dynamic Nature of Salesforce
Salesforce is a living platform with three major releases annually. While our Lifetime Guarantee covers defects in our original work, the platform's evolution may require updates to maintain optimal performance. Here's how we handle different scenarios:
What's NOT Covered:
❌ Modified Code
- Changes made by your team or other vendors
- Customizations beyond original scope
- Unauthorized modifications
❌ External Changes
- Third-party API modifications
- Integration partner system updates
- New business requirements
❌ New Features
- Additional functionality requests
- Scope expansions
- Enhancement requests
Complementary Services
To ensure your Salesforce investment continues to thrive beyond our guarantee, we offer:
Managed Services
- Proactive monitoring and optimization
- Regular platform updates
- Performance tuning
- User support
Advisory Services
- Strategic roadmap planning
- New feature adoption
- Best practices consulting
- ROI optimization
These services ensure your system evolves with your business while our Lifetime Guarantee protects your original investment.
Why This Matters: The Madrigal Difference
In the Salesforce consulting industry, typical warranties last 30-90 days. After that, you're on your own or paying hourly rates of $150-500 for fixes.
Traditional PartnersMadrigal Partners30-90 day warrantyLifetime GuaranteeHourly charges for fixesFree defect resolutionMinimal post-launch supportLifetime partnershipRisk transferred to clientRisk shared foreverShort-term thinkingLong-term commitment
Real Client Impact
"The Lifetime Guarantee gave our board the confidence to approve a $2M Salesforce investment. Knowing defects would never cost extra meant we could accurately forecast our technology spend for years to come."
— CFO, Fortune 500 Financial Services Firm
Frequently Asked Questions
What exactly is a "defect" under your guarantee?
A defect is any error in the custom code, configuration, or integration work we originally delivered that causes it to not function as designed and documented at the time of delivery.
How long does the guarantee last?
The guarantee remains in effect for as long as you maintain an active Salesforce subscription and haven't modified our original work.
What if Salesforce updates break your code?
Salesforce updates are covered under the defect guarantee, our Managed Services can proactively handle these updates. If you prefer, we can address updates on a project basis.
How do you afford to offer this?
We build quality from the start. Our enterprise-grade development standards, comprehensive testing, and architectural excellence mean defects are rare. When they occur, fixing our own work is simply the right thing to do.
Can we modify your code and keep the guarantee?
Modifications void the guarantee for the changed components. We recommend using our team for modifications to maintain coverage, or clearly documenting what's been changed.
What if we switch to another partner?
The guarantee remains valid for our original work as long as it remains unmodified. However, you'll lose access to our support channels, making it difficult to claim guarantee service.
Client Success Stories
Global Insurance Leader
Challenge: Previous partner's code failed after every Salesforce release
Solution: Complete rebuild with our guaranteed architecture
Result: Zero defects in 3 years, $400K saved in maintenance
Regional Bank
Challenge: Integration breaking monthly, costing $50K in fixes
Solution: Redesigned with our lifetime-guaranteed patterns
Result: 100% uptime for 18 months and counting
Healthcare Network
Challenge: Custom patient portal full of bugs
Solution: Rebuilt with our quality-first approach
Result: 4.9/5 patient satisfaction, zero defects
Ready to Experience Guaranteed Excellence?
Your Investment, Protected Forever
Join our partner companies who have chosen the confidence of our Lifetime Guarantee. Transform your Salesforce investment from a risk into a rock-solid foundation for growth.
The Bottom Line
"We guarantee our work because we believe great code should last forever. When you choose Madrigal Partners, you're not just getting a Salesforce implementation—you're getting a lifetime commitment to your success."
— Leadership Team, Madrigal Partners
Next Steps
Ready to learn how our Lifetime Guarantee can protect your Salesforce investment? Contact our team to discuss your specific needs and see how we're revolutionizing Salesforce consulting, one guaranteed implementation at a time.
OR request a call OR text us directly at 1-888-438-9809 to speak with our guarantee team about how we can transform your Salesforce investment into a protected asset that drives growth for years to come.
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