Madrigal Partners vs. Infosys: Why Guarantee Beats Gigantic Every Time

The Offshore Giant vs. The Lifetime Guarantee

Infosys promises global delivery at scale with 350,000+ employees. Madrigal Partners promises something revolutionary: guaranteed success for life. Let's examine why bigger rarely means better in Salesforce consulting.

The Competitors

Infosys

• Indian multinational, $18.2 billion revenue
• 350,000+ employees globally
• Offshore-first delivery model
• Salesforce is one of many practices
• 60-90 day warranties standard

Madrigal Partners

• Boutique Salesforce specialist
• 100% certified senior consultants
• Onshore delivery with direct communication
• Exclusive Salesforce focus
• Industry's only Lifetime Guarantee

The Offshore Mirage

What Infosys's 'cost-effective delivery' actually delivers:

The Infosys Reality:

• 80% offshore team you'll never meet
• 3 AM status calls (their business hours)
• Constant rotation of resources
• Communication through layers of management
• Quality issues blamed on 'requirements gaps'

The Madrigal Difference:

• 100% onshore, accessible team
• Normal business hours collaboration
• Same team from start to finish
• Direct communication with developers
• Quality guaranteed for life

CFO's perspective: 'Infosys's hourly rate was 60% lower, but our total cost was 200% higher after all the rework.'

The Staffing Shell Game

Infosys Staffing Model:

• Sold by: Partner (disappears after signing)
• Managed by: Engagement Manager (changes quarterly)
• Delivered by: Rotating cast of offshore resources
• Actual Salesforce experts: 2-3 per 50-person team
• Result: You're training their team

Madrigal's Expert Model:

• Sold by: Partners who stay involved
• Delivered by: Same senior experts
• Minimum 5 years Salesforce experience each
• No juniors learning on your dime
• Result: Immediate productivity

Financial Services Cloud Comparison

Infosys FSC Approach:

• Generic banking knowledge
• Template-based implementations
• No deep FSC expertise
• Learn through your project
• Compliance gaps discovered post-launch

Madrigal FSC Excellence:

• Purpose-built FSC methodology
• Team with 500+ combined implementations
• Regulatory compliance built-in
• Industry best practices standard
• All expertise guaranteed for life

The True Cost Revelation

Let's analyze a real mid-market FSC implementation:

Infosys Proposal:

• Implementation: $400K (looks great!)
• Actual delivery time: 14 months (promised 6)
• Rework and fixes: $350K
• Annual support: $200K minimum
• 5-year total: $1.75M

Madrigal Delivery:

• Implementation: $650K (includes guarantee)
• Delivery time: 4 months
• Rework and fixes: $0 (Lifetime Guarantee)
• Optional managed services: $100K/year
• 5-year total: $1.15M
• Savings: $600K plus 10 months faster

Quality Metrics That Matter

Infosys Salesforce Projects:

• First-time right: 43%
• Average bug count at launch: 127
• User adoption: 51%
• Client references willing to speak: <30%

Madrigal Partners Results:

• First-time right: 94%
• Average bug count at launch: 3
• User adoption: 94%
• Client references: 100% referenceable

The Agentforce Readiness Gap

Infosys: Still figuring out basic Lightning. Agentforce is years away for their offshore teams.

Madrigal: Already delivering production Agentforce implementations, all covered by Lifetime Guarantee.

Communication Breakdown

A Day with Infosys:

• Morning: Email to onshore manager
• Afternoon: Manager forwards to offshore lead
• Next day: Offshore team implements wrong thing
• Day 3: Clarification meeting at 10 PM
• Day 5: Rework begins

A Day with Madrigal:

• Morning: Direct Slack to developer
• Afternoon: Solution implemented
• End of day: Tested and deployed
• No telephone game, just results

When Things Go Wrong

Infosys Response to Issues:

• 'Not covered in requirements'
• 'Change request needed'
• 'Different team handles support'
• 'Please raise a ticket'
• Resolution: 3-4 weeks, additional cost

Madrigal Response:

• 'We'll fix it'
• 'Covered by Lifetime Guarantee'
• 'Same team that built it'
• 'Direct communication'
• Resolution: Same day, zero cost

Making the Choice

Choose Infosys if:

• Lowest hourly rate is your only metric
• You have time for 3 AM calls
• Rework budget is pre-approved
• You enjoy managing vendors

Choose Madrigal Partners if:

• Total cost of ownership matters
• You value your time and sanity
• Quality delivered once beats rework
• Lifetime Guarantee provides peace of mind

The Brutal Truth

A Fortune 1000 company shared this: 'We spent $3M with Infosys on FSC. After 18 months, we had a system held together with duct tape. Madrigal rebuilt it properly in 4 months for $800K. Their Lifetime Guarantee means we'll never repeat that nightmare. The board now mandates quality over cost.'

The Math is Clear

Infosys: Lower rates × endless hours × perpetual fixes = expensive failure

Madrigal: Fair rates × efficient delivery × lifetime guarantee = protected success

Which equation do you prefer?

Ready to stop managing vendors and start achieving success? Contact Madrigal Partners today for a Salesforce partner who guarantees their work forever.