Madrigal Partners vs. Silverline: Lifetime Guarantee vs. Traditional Support Model

When Experience Meets Innovation: A Detailed Comparison

Silverline has been a respected name in Salesforce consulting since 2009. But in an industry plagued by post-implementation surprises, Madrigal Partners has changed the game with the industry's only Lifetime Guarantee. Let's examine what this means for your Salesforce investment.

Company Overview

Silverline

• Founded in 2009, acquired by Cognizant in 2023
• Traditional Salesforce consulting model
• Healthcare and financial services focus
• Standard 90-day warranty period
• Now part of Cognizant's 350,000+ employee base

Madrigal Partners

• Boutique Salesforce specialist
• 100% certified consultant team
• Deep Financial Services Cloud expertise
• Revolutionary Lifetime Guarantee on all work
• Independent and founder-led

The Acquisition Impact

Silverline's acquisition by Cognizant fundamentally changed their operating model:

Pre-Acquisition Silverline:

• Nimble, specialized Salesforce partner
• Direct client relationships
• Consistent team members

Post-Acquisition Reality:

• Part of massive global system integrator
• Increased bureaucracy and approval layers
• Higher staff turnover as key people left
• Shift toward offshore delivery model

Madrigal's Independence Advantage:

• Founder-led with direct accountability
• Stable team with low turnover
• Decisions made for client success, not quarterly earnings
• Lifetime Guarantee possible because we control our destiny

Support Model Comparison

This is where the difference becomes stark:

Silverline/Cognizant Model:

• 90-day warranty (industry standard)
• Post-warranty fixes billed at $200-300/hour
• Annual support contracts: $150K-$400K typical
• Different teams for implementation vs. support
• Knowledge transfer issues common

Madrigal's Lifetime Guarantee:

• Defects in our work fixed free FOREVER
• No surprise invoices for our mistakes
• Same team maintains knowledge continuity
• Optional managed services only for new features
• Aligned incentives: we succeed when you succeed

Real client example: A healthcare company paid Silverline $280K in post-warranty fixes over 2 years. With Madrigal, those fixes would have cost $0.

Financial Services Cloud Expertise

Both firms claim FSC expertise, but depth matters:

Silverline's FSC Practice:

• Generalist approach to financial services
• Limited FSC-certified consultants
• Relies heavily on Salesforce documentation
• Standard implementations without industry nuance

Madrigal's FSC Mastery:

• Team members average 50+ FSC implementations
• Deep understanding of compliance requirements
• Pre-built accelerators for common FSC scenarios
• Relationships with FSC product team at Salesforce

One wealth management firm reported: 'Silverline's team knew Salesforce but not wealth management. Madrigal's team knew our business better than we did.'

The Bottom Line

Silverline built a solid reputation that Cognizant acquired. But acquisition often changes everything. Madrigal Partners remains independent, innovative, and incredibly accountable through our Lifetime Guarantee.

In Salesforce consulting, you're not just buying expertise—you're buying accountability. And only one partner guarantees their accountability for life.

Ready for a partner who stands behind their work forever? Contact Madrigal Partners today.